Category Archives: Newsletters

Interlibrary loan update

Interlibrary loans (ILLs) are one of our core services, enabling you to access books, audiobooks, and DVDs from over 100 libraries in Maine and beyond. Unfortunately, there will be an interruption in ILL service for a couple of months due to factors outside our control. 

Why? The delivery of ILLs is managed at the state level, and the state library is in the process of switching to a different delivery company. While this transition occurs, which is expected to take at least 2 months, ILL service will be unavailable for all Maine libraries including MML.

In the meantime, you you can still:

If you have questions or would like to learn more about this process, give us a call at (207) 723-7020, visit the Maine State Library Van Delivery FAQ page, or contact Beth Crist from Maine State Library at (207) 816-2999 or

We apologize for the inconvenience and will be sure to let you know as soon as ILL service is restored. 

All the best,

MML Staff

Kids & teens at the library: A few reminders

Over the past few years it’s been wonderful to see a lot more kids and teens using the library! Our goal is to provide a comfortable, safe, and welcoming community space for people of all ages, particularly kids. But to make sure that is possible, we have a few policies in place that I’d like to remind you of before the summer is in full swing:

  1. Children under 10 must be accompanied by a parent/guardian at the library. We welcome young kids to use our collections and services, attend programs, and enjoy the library with a parent or guardian. With that in mind, library staff cannot take the place of a parent/guardian and are not responsible for directly supervising unattended kids at the library. 
  1. Kids 10 and up can use the library on their own if they follow our Rules of Conduct. We love seeing older kids and teens use the library independently and strive to offer programs, collections, and spaces like our new Teen Space that help them enjoy their time here. However, using the space on their own comes the responsibility of following our Rules of Conduct, including:

If a kid cannot follow our rules, we may have to ask them to leave for the day and/or contact a parent/guardian. 

  1. Parents/guardians are responsible for what their kids read. Lastly, just a reminder that library staff do not control what books kids read or check out. That responsibility falls to parents/guardians.  

I hope this helps you better understand our policies and know what to expect here at the library. If you want to read full copies of our policies, you can stop in at the library or view them on our website

Questions? Don’t hesitate to stop in at the library, give us a call at 207-723-7020 or email us at

The Help Desk

What kinds of things can you help with?
We can meet with you in person or over the phone to answer questions like:

  • What food pantries are open this week?
  • What are local affordable housing options?
  • How can I download an app on my phone?
  • Where can I find a pro bono lawyer?
  • How can I apply for MaineCare?

While we’re happy to refer you to the experts, we don’t provide case management, counseling, therapy, legal advice, or emergency services. If you are experiencing an emergency, call 911. We also do not perform any kind of device repair or virus removal.

How can I reach the Help Desk? 
To make an appointment with the Help Desk, you can call the library’s phone number (207-723-7020), come in during our open hours (Monday-Friday 10-5, Saturday 10-1:30), or fill our our online contact form.

Does the Help Desk offer direct aid? 
Starting during the pandemic, we helped coordinate the delivery of grant-funded direct assistance with things like heating fuel and food. However, after many conversations with patrons, community partners, staff, and other libraries, the library’s Board of Directors ultimately decided that the direct assistance aspect of the program was beyond our scope as a library. So about a year ago, we began a slow phase-out of direct assistance and to focus on resource navigation and prevention. Our last date of heating fuel assistance was April 30th, 2024. If you need help with heating fuel, please don’t hesitate to give us a call. We are happy to talk you through other available options. 

As we move away from direct aid, we are organizing more programs that bring social services, benefits, and programs to the library. For example, this summer and fall, Penquis will be available at the library to get folks signed up for heating assistance before the cold months, and starting in June, the Office of Family Independence will be offering MaineCare, SNAP, and TANF appointments at MML. Check our website calendar or Facebook page to see upcoming programs. With so few of these types of services located in the Millinocket area, we believe that bringing them to the library is an important way to increase local access.

Questions? Feel free to reach out to us at or 207-723-7020.